FAQs
Order FAQ's
Here at Red we have a couple of options when it comes to delivery choices. If you order before 2pm then you will be able to get Next Day Delivery.
For orders received after 2pm GMT on a Friday or Public Holiday, orders will be dispatched on the next working day. For orders over £50 in value, we provide DPD Next Day Delivery free of charge.
Remote locations - unfortunately due to the complexity of shipping to remote areas of the UK we are unable to provide next day shipping, but orders will usually be with you within 2-3 days depending on courier services.
We encourage you to provide your mobile number when you check out, so you can receive notifications from DPD or Royal Mail and monitor or make changes to your delivery, your number will not be used for anything else.
Once you’ve placed your order, you will receive tracking information via SMS or email depending on what details you include on the order. If you have any questions or issues with tracking your order, please do get in touch with us by dropping our friendly customer service team an email team@redequipment.com or calling 01803 896847 and we’ll see how we can help you.
It may be that our delivery service have experienced some trouble with delivery. We always recommend checking your tracking information as it may be that your parcel has been delivered to a post office/ collect shop nearby.
Please be in touch with our friendly customer service team who will be able to assist you with this. Email team@redequipment.com or give us a call 01803 896847.
For orders over £75, returns are free! For all orders under the threshold, the returns fee of £4.95 will be deducted from your refund.
If you are sending your order back to us using your own method, please remember to send your package by recorded delivery as we cannot be held responsible for goods lost in transit to us.
Original shipping charges are non-refundable.
If you took advantage of a promotion including free items (for example buy X get Y free, or free X with Y) then the free items must also be returned.
If you fail to return your free gift you will be charged for the free items that you have received.
If you've placed an order on our website and would like to change it, that's never a problem. If it's urgent, and you realised this as soon as the order was made then please feel free to call us here at Red HQ customer services helpline between 9am-5pm on 01803 896847 and we will do our very best to intercept your order before it goes out.
If it's been a little while longer and you realised that your order is not what you'd intended on placing, and has already left the building and is on its way to you, then you'll need to sit tight, wait for it to arrive and then proceed with our returns process. You’ll then be able to return it and swap it out for the correct item you want.
Yes, if your order is being delivered to a registered BFPO address outside of the UK, we will be able to process a refund for VAT. To do this you will need to get in touch with our support team with your order number and full address.
We have tried to make this process as simple as possible; just head over to our Returns Portal and fill out the prompts with your details, and then follow the instructions.
You will then get emailed your chosen label, with information on how to use it and the next steps. If you do come across any problems or would like some extra help with this, please let our friendly customer services team know by email team@red-equipment.co.uk or calling 01803 896847.
You can return your items within 30 days of placing your order. Clothing should be unworn, unwashed and in its original packaging with its labelling intact and attached still to the product.
Equipment should be un-used and with its original packaging and / or labelling intact and attached to the product. Items which don't have the labelling attached to the product will incur a 10% reconditioning charge which we will notify you after inspection of your return.
If we do not hear back from you within 4 days of contact we will return the items to you. Free gifts or promotional items are not returnable as standalone items. All items are inspected before a refund is processed. Items deemed to be in a poor condition will either be returned to you, or if they can be reconditioned you will receive a charge for this.
If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment. Funds can take up to 10 working days to appear into your account.
Board FAQ's
MSL Fusion Technology is recognised as the industry’s leading construction process, it is exclusive to Red Paddle Co and the material we use on all of our boards. MSL involves fusing a second layer of hard-wearing polymer to the dropstitch core at the raw material stage, rather than hand gluing it. This completely removes hand gluing errors and cosmetic blemishes. The high-tech industrial process also saves almost 2kg in weight and makes the boards stiffer at lower pressures.
There are a whole host of styles, shapes and sizes that move differently through the water. We have made this simple for you and have a team of SUP experts ready and waiting to help you. Take a look at our personal shopper page. We'd love to be a part of your journey, helping you to find your perfect board for those awesome SUP adventures!
When inflated correctly and used for general SUP you will hardly notice any difference. For high performance surfing you will find you will have to adapt your style as the board rides differently to a ‘hard’ board but still rides very well. The biggest benefit is that you can deflate, roll up and stash your Red inflatable board in the back of the car with ease, take it on a plane, hike up a mountain….so transporting it further afield is much, much easier than a 10 ft+ hardboard!
We offer the possibility to extend the standard 1 year warranty to a 5 year warranty for each board bought from the 2022, 2021 and 2020 ranges. Just like our 2 year warranty that was available on 2018 and 2019 boards, we will require you, the customer to register your board with us via our website within 3 months of purchase to activate the extended warranty. You can also check our Warranty Terms & Conditions for further details.
We recommend inflating your boards between 15-25psi. For heavier riders we recommend aiming for 22-25psi and for lighter riders, we suggest 15-22psi. If you're unsure, aim for 18psi. Following these guidelines should give your board unrivalled stiffness and durability. This has been our number one mission for the last decade!
Red Paddle Co boards are built to withstand even the wildest adventures. Our premium-quality boards won’t let you down, giving you the freedom to explore any stretch of water. We put our most popular board, the 10’6″ Ride through 10 intense (but fun!) tests to push it’s durability to the limit. This culminated in driving over the board with a 22.5 tonne digger to prove how tough our boards are so you don’t have to! Treat it well and it will be a trusty steed.
Over time you will experience some loss of pressure especially with temperature changes, we recommend topping up before you hit the water! The board should be stored out of direct sunlight and if you are not going to use it for a while you should reduce the pressure to below 15 psi.
It sounds like you have found what we call 'The Bump'! The bump can be seen on the back of every single Inflatable board in the world. It is where the drop stitch material has to be cut in order to fit in the inflation valve. On some boards, the Bump is hidden under the fins, but is always there. It is absolutely nothing to worry about, but if you are still concerned, then watch George explain it in a little more detail below. https://youtu.be/_VJhN780yMM
Firstly we recommend having your Compact Bag open and ready to go. Deflate your board and have your board strap near to the tail of your board. Fold your board in half along the centre. Place your pump at the nose end of the board, leaving a little bit of room so that you can wrap this over the pump, this will help keep the pump secure and in place. Roll the board around the pump, keeping the pump as square as possible with the rails of the board. The tighter you roll your board, the easier it will be to fit in your Compact Bag. Don't be concerned if the dark blue stringer is folding and puckering slightly, this is to be expected. Once you have finished rolling your board, grab your board strap and wrap this around to secure, place it in your compact bag, zip it up and head off on your next adventure! https://youtu.be/sFssnrGqH_Y
When inserting your click fins, line the fin up with the fin box and ensure it is pushed down before sliding backwards to click into place. If you have the older style you will need to tighten the grub screws, on each side of the fin box. If you have a new style you will need to insert the securing pin and can tighten the grub screw for added security if you would like. https://youtu.be/wbAglWTkZwM
Firstly, we recommend having your All-Terrain Bag open and ready to go, with your board deflated and your board strap nearby. Place your pump at the nose of the board, leaving a little bit of room around the nose so that you can wrap this over the pump, this will help keep the pump secure and in place. Roll the board around the pump, keeping the pump as square as possible with the rails of the board. The tighter you roll your board, the easier it will be to fit in your All Terrain Bag, but avoid putting too much tension around features like the fin box (if your board has removable fins). Once you have finished rolling your board, grab you board strap and wrap this around to secure. When you place your board in the All Terrain Bag, you will find a strap attached to the inside of the bag. Fixing this around the board will help with board movement when out exploring. https://youtu.be/ordvO4LanFE?list=PL417PSCXW7WJcE-DHtJEa0vJ2TGYohVNt
If you have a board from our 2020 range, you can use our M6 threaded Camera Mount. We have our paddle board accessories mount page on our website if you'd like to take a look at options for earlier boards. Watch our video here of James from our Customer support team talking through how to attach, rotate and remove your camera mount. https://vimeo.com/580224704
The difference is mostly down to the way each of us are using the term max weight. We are quoting the max weight of the actual paddler. This takes into consideration the experience of a rider up to a particular weight. We make sure the standing area of a board is wide enough and of the right profile to handle a rider of the max weight while giving an authentic paddling experience. What many brands do is suggest the total weight a board can take including a passenger. What this doesn’t tell you is whether the board is suitable of someone of a certain weight as a solo paddler or how it will perform.
Basically 1kg of body weight is equal to 1 litre of board volume so many 'max rider weights' simply indicate the point at which the board will start to sink. It’s another thing entirely to make a board with the right shape and profile to ride well. Width is a key dimension as well. For example you could make a 16 foot board with a high volume but only 24” of width and it would be a nightmare to paddle and even worse with a passenger. Super unstable.
So the wider the board the more stable it is and the better it can support a rider and a passenger. Our 10’8” Ride for example is great for riders up to 100kgs as it has the width in the right place. You could also add a small passenger to the board and it would still work well.
Here are some tips on how to insert your RSS battens: 1. Inflate the board to 1psi - this is when the board has just taken shape and has enough air for it to 'pop out'. 2. When fitting or removing the battens, put the board on its side and straddle it, either pulling the batten towards you into the pocket using the velcro tab or pulling it out of the pocket away from you. 3. If needed, you can use water, vaseline or silicone spray on the batten to act as a lubricant. Below are two videos, the first shows you how to insert our Orange (post-2021) battens. The second shows you how to use our grey battens (2020 or earlier). https://youtu.be/c3JrS6asCOY // https://youtu.be/fy3l79-cmNQ?list=PL417PSCXW7WKQ_x71pLJfhqrGZ-EHMjG_
Changing and Clothing FAQ's
Designed with outdoor adventurers and water sport enthusiasts in mind, the Red Equipment Changing range takes a potentially awkward situation and makes it easy, quick, and comfortable. Our robes are premium, definitive versions of watersports essentials, with re-imagined design features to make getting dry and warm a breeze!
Great solution for those looking to get warm, dry and changed quickly. The super thick 430gsm cotton will not only dry you quickly but help you to warm up following a session in the water.
A change robe with adventures at it's heart. Made from soft and absorbent microfibre towel means you can get dry in an instant and offers best in class transportability - the stash bag helps compress and fit perfectly in your backpack for those impulsive swim adventures when space is tight!
Thoughtfully crafted by Red Original and tested and trialled by active professionals, the Pro Change Evo robes are built to withstand outdoor use. From changing to shielding from the elements, the high quality fabric technology leads in its category. Built for premium performance, the durable material is both waterproof and breathable, whilst the snug soft inner lining draws water away from skin with its fleece material. Complete with either shorter mid sleeves or longer sleeves, the Pro Change robe is perfect for all seasons.
If you'd like any assistance with choosing a robe style, please be in touch with our friendly customer services team@redpaddleco.com or head over to our Personal Shopper page.
We have a whole range of sizes for our Pro Change Robe (EVO), starting in Adults Small and going all the way up to an X-Large.
Sizing is generally based on height and not build however this can change depending on how you intend to use your robe or if you are on the boarder of two sizes. We have a great sizing video you can watch here: https://www.youtube.com/watch?v=UpU9f8eYBFk
If you need any further help deciding what Robe is best for you please just let us know, and we'll be more than happy to answer any questions. CONTACT US
You will be thankful to know that your Pro Change Robe does not need washing after every use (unless of course it gets covered in mud!) Due to its waterproof outer shell fabric washing should be limited as much as possible, the same as with any other outdoor waterproof clothing. Never expose the changing robe to heat sources of any kind.
The inner lining will not handle drying next to a heat source as it could lose its warming and quick-drying properties, that is why we would strongly suggest always hanging your waterproof changing robe or laying it flat to dry. The Red Original Pro Change Robe is machine washable and will retain its waterproof properties and longevity if the guidelines below are followed.
We recommend using Grangers performance wash to restore and enhance the technical fabrics. Pro Change Robe Washing Instructions Wash your change robe inside out - this is to try and combat ageing the outer shell of the waterproof garment A gentle or delicate machine wash at a maximum of 30 degrees. However, the safest, and best technique would be to wash your hooded changing robe by hand.
Do not hot wash, dry clean, or iron! It is extremely important to use a non-bio powder Refrain from using fabric conditioner After the spin cycle, hang or lay flat and dry at room temperature - do not tumble dry! It is worth noting that as you wear and wash your change robe, the waterproof coating may gradually get worn away. This isn’t a problem, however, as it’s quick and easy to top it up.
We recommend Grangers performance repel plus - just spray on after cleaning and air dry! https://vimeo.com/697048301
As you wear and wash your change robe, the waterproof coating may gradually get worn away. This isn’t a problem, however, as it’s quick and easy to top it up.
We recommend using Grangers performance repel which is really nice and easy to use! Directions:
- Ensure pro change robe is clean, washing with Performance Wash before application.
- Shake bottle.
- Spray evenly onto damp outer shell, avoiding the inner parts of the robe and its fleecing.
- Remove any excess with a clean cloth.
- Air-dry or tumble dry on the low temperature setting.
Our towelling robes are machine washable. We'd recommend selecting the gentle or delicates setting for this, and washing at a maximum of 30 degrees.
After the spin cycle, we recommend hanging your towel to dry either outside on a sunny day or inside at room temperature. We do not recommend a hot wash, dry clean or ironing your towelling robe!
Due to our performance clothes synthetic nature, moisture-wicking fabric is durable, washable, and adaptable. It can be dried, it doesn’t stain easily, it won’t shrink, and because it’s so durable, snags, tears and other normal garment malfunctions are not common.
This being said, we recommend taking care of your performance clothes when washing and following the below instructions:
- Machine wash at 30 degrees with similar colours
- Only tumble dry if you need to on a low heat, although your top will dry quickly naturally.
- We recommend not ironing to protect the embossed logo design
- Do not bleach
- Do not use Fabric Softener.
Safety Products FAQ's
We have two different types of leashes, our coiled leash (that comes standard as part of our packages) for flat water paddle boarding and our straight leash which is good for SUP surfing/catching waves.
When attaching your leash, first of all, make sure all of the velcro is apart. Here you will find that you have a loop of string attached to the velcro. Thread this material through the D ring that is located at the back of the board, popping the knot through itself and creating a larks head knot around the D ring!
Secondly, make sure the velcro is all undone, pass the velcro through the string loop, secure the velcro, making sure you're finishing with the piece of velcro that has a flat edge.
Finally, you have a secure leash that is attached to the string and D ring! you're ready to paddle!
Your leash is a really important piece of safety equipment. Before heading out to the water, we strongly recommend checking that your leash is in a good working condition, and it is attached properly to your board.
Coiled leash Our 8ft coiled leash is designed for flat water paddlers and racers who would like to make sure they are not getting any excess drag from their leash being in the water. This leash comes standard as part of our packages. It is mainly used when paddle boarding calmer waters such as canals, calm seas and lakes.
Straight leash Our 10ft Surf leash is a straight leash that is ideal for paddlers that would like to take their SUP out into the surf, it is great option for surfing and catching waves mainly at beach.
Waist leash Our Waist leash belt is quick releasing, this is for when the water is powerful such as high flowing rivers and tidal estuaries. You can covert your ankle leash so that you can release from the waist, simply attaching any ankle leash cuff to the waist belt. This is useful for if you find yourself in difficulty and you can’t reach your ankle in a dangerous situation.
When the sun is shining and you're ready for a SUP adventure, it's important to have a think about what to wear before heading out on the water. We recommend clothing that will keep you cool, whilst ensuring you are protected from the sun.
A pair of board shorts and our Red Original performance t-shirt is a perfect option! This is made from a moisture wicking, dri-release fabric, preventing odours caused by sweating whilst providing the highest rating of protection from UV radiation at 50+ UPF.
We'd always recommend applying a water resistant sunscreen to protect yourself from sun burn. If it is a really warm day with strong sun rays, consider a long sleeved protection rash vest.
On cooler days, and if you're not yet super confident on the board and feel you may have a wobble, a 3/2mm summer wetsuit is a great option. You can choose to wear a shorty or long version. If you were to take a splash into the water, wetsuits help with insulating and retaining body heat also giving you a little buoyancy in the water.
Don't forget keeping your head protected from the sun! We have our Red Original Sports Cap that is super comfortable and easily adjusted with invisible ventilation, keeping you cool whilst on the water no matter how hard you are paddling!
It is essential that you have a secondary floatation device when paddling, our Waistbelt pfd is a great option if you're looking for an alternative less bulky safety device, giving you maximum freedom and comfort when out on the water. https://youtu.be/iZzBbAcWwBM
- Pull the handle to remove the bladder
- Place the bladder over your head
- To inflate, pull the cord firmly
- Use mouthpiece to top up air if needed. There is also a whistle to attract attention.
- Pull down on the straps attached to the waist belt for a close to body fit. Conserve energy and attract attention if you're ever in the water needing help
Paddleboarding during the colder, winter months can be especially beautiful, a really lovely way to enjoy those cold crisp winter days, when the sun is shining and water is so still! It is a great way to stay active and help boost your mental health during what can be some drury winter months.
The weather during winter can be unpredictable, varying temperatures plus fluctuating body temperature as you exercise can alter what you need to wear when exploring on your SUP. Even though paddle boarding might make you break a sweat, warm but breathable clothing are essential during the winter so you don’t catch a cold.
To embrace autumn and winter paddle boarding, layers are a must. It is important to check the weather conditions before you leave the house to ensure you are protected for every possibility - don’t forget that even if it’s nice as you head out, the wind might pick up or that the temperature will drop at the end of a sunny day.
There are three main things you need to consider when planning a trip. How long are you going to be out exploring, the water temperature and the weather conditions. We'd like to talk you through our top tips and advice!
We have a helpful video that you can watch below, on how to use your Waist Belt Leash safely: https://youtu.be/COTBLJXLWKE
Bags FAQ's
When heading out onto the water, one of the biggest concerns is what to do with your personal belongings. Keep all those essential items close to hand without the fear of them getting lost, damaged or stolen. If you would like a high level of protection for your valuables, our 100% Waterproof Dry Pouch is the perfect solution. Big enough to store your keys, wallet and phone (should you need to call for help or more likely, capture that unbelievable photo), but small enough to not get in the way of your adventure. The removable padded internal pocket means your phone is protected against any knocks and scrapes and our incredibly durable, hard-wearing Armour Tech material combined with the YKK Aqua-seal zip offers reassurance that no water will get inside.
The clips on some Deck Bags can be a little firm if used in the traditional way. A small adjustment in technique makes them very useable, especially when your hands are cold. If you have a 2021/2022 Red Paddle Co Paddle Board, the flat bungee straps are designed to hold the deck bag on the board as well so you don't need to use the LTS clips if you don't want to.
The LTS clips are however still easy to use with a slightly different technique, just follow the below simple steps. To Attach
Step 1: Push the clip on as usual.
Step 2: Tighten the side straps to secure the bag & away you go. To remove:
Step 3: Release tension on side straps
Step 4: Push the gate of the clip out to the side so it springs up and on to the top of the clip. Push gate to the side of the clip hook and upwards so the gate sits on the top of the clip hook. The gate is now outside or on top of the clip hook, not underneath or inside it
Step 5: With no gate blocking the way, you can simply pull the clip off D-Ring https://youtu.be/pHrSpgnHndk
Alex from our Customer support talks through how to use your sling mode of your ATB. https://youtu.be/Eu4UNJAWIrw
Alex from our Customer support team talks through some top tips in looking after the zips on your Red Original bag. We recommend keeping these clean and well lubricated, to ensure they work smoothly. https://vimeo.com/697060685
TPU or Thermoplastic Polyurethane is a tough, lightweight, pliable fabric which creates the ultimate material for handling all the adventures you care to throw at it. TPU sits somewhere between rubber and plastic which creates the perfect blend for a kit bag designed for the outdoors.
We use CYCLEPET TPU which is made from recycled plastic bottles, extending the life of single use plastic. The bag is drop and abrasion proof so scuffs, sand and muddy environments won’t be a problem. Keeping the bag clean is easy with the kitbag, simply wipe clean with some soapy water and your good to go!
Paddle FAQ's
Like any Red Paddle Co product, there is a paddle to suit everyone's riding experience. Our paddles are made using three different raw materials Hybrid (Carbon and Glass fibre) or high end Carbon, tailoring to all performers’ abilities and needs.
Hybrid Tough - Carbon shaft and Nylon blade. Perfect for those paddlers who are perhaps entering into the sport and have a focus in performing and moving effectively, maximising efficiency on the water and looking to paddle in many locations including rocky beaches and shorelines. The Nylon material is very robust and tough - can more handle small bumps and knocks. An awesome choice for family fun paddle boarding and sharing with friends!
Prime Carbon - Higher level of carbon content throughout the paddle shaft and a Carbon, tear drop shaped blade. This is a great option for paddlers that are focused on speed and efficiency on the water, those hoping to up their game or those entering the sport knowing they would like to paddle longer distances, making the most of every paddle stroke and maximising their efficiency when out on the water!
Ultimate Carbon - Ultimate performance paddle, made from a high modulus Japanese carbon! This has a much higher level of carbon which is more lightweight, meaning this is a super featherlight paddle option! Delivering minimal resistance and maximise power output throughout your paddle stroke. This is a great option for paddlers who are really looking to move that much further and faster! The narrower profile enables you to get the paddle closer to the board keeping the paddle more vertical, improving board tracking, giving you much more steam line paddling.
You can see more details on our full collection here!
When your package arrives, your paddle will arrive in 3 pieces. Alex from our Customer support talks through how to assemble your paddle including adjusting and tips on finding the correct paddle height. https://youtu.be/yN2KJPhMBgk
Once you have the basics of paddle board technique we can really start to look at improving efficiency and power within the paddle stroke. In this video we start to do this by looking at using larger muscle groups to power the board along.
Using your core muscles will mean you will be able to keep the board paddling for longer at higher speeds and more efficiently. To use your core effectively you need to let your hips rotate and your shoulders turn with the blade as you reach for the catch. As you reach forward, let your hips follow and the shoulders turn away from the stroke. As the blade moves through the water, your hips and shoulders return to square.
To use your core well, ensure you maintain a nicely extended bottom arm. The less your arm is moving the more you are engaging your core muscles whilst paddling. https://youtu.be/uK0ZCIIKaDg
After each time exploring out on the water, we recommend taking apart your paddle and rinsing with fresh water, making sure your paddle is nice and clean. The reason for this is that salt or grit can build up and form silt. This can cause your paddle to become stuck together if left in one piece over time.
We recommend storing your paddle clean and in three separate parts. We also have our Protective paddle blade cover available, which are great for keeping your blade extra safe and protecting them from bumps and scratches when being stored or when travelling.
Your paddle is most likely stuck for one of two reasons: dried salt around the clamp causing it to seize up, or as a result of silt building up and drying inside the shaft. This can be caused by sand or grit in between the two sections, which has been ground into a paste by adjusting the sections.
The best way to approach this is with two or three people. Face each other on different sides of the paddle. Take hold of the top and middle sections and twist in opposite directions - go back and forth to break down the build-up of silt. Once there is some side to side movement, you can then try to twist and pull, the bond should have now broken and you should be able to separate the two parts We made a quick video of ourselves doing this at our HQ recently, which may help explain better how to do this and what level of force it will require to clear the grit.
It is very important that you thoroughly clean the extension and the inside of the paddle shaft once you have successfully separated them. Watch the video below showing how best to do this: https://vimeo.com/598886966
Our paddles are made of 3-pieces and assembled using a push pin system. Water can make its way into these sections, particularly if the paddle has spent some time in the water.
It's good practice if your paddle has been in the water to separate the paddle, wash the paddle with clean water and place the separated parts of your paddle upright and upside down to allow any water to drain out.
You can pop off the end caps or tether bung which will allow the water to drain fully. If there is lots of water trapped in the paddle, we advise following these steps and leaving to drain between paddles.
This is a fairly simple repair and can be done with some basic tools. The key thing is to practice lining up the new cam lock properly. This is very important as if done incorrectly, your handle and paddle will be misaligned.
When attaching the glued cam lock – move decisively and quickly as the glue will form a strong bond almost instantly and you will not be able to readjust it once set. https://vimeo.com/706500746
Board Care Guides
On occasion, we do see boards with scuffs or leaks which will need repairing. The first point of call is to locate the problem - we highlight how to do this in our "How To Locate A Leak" video which you can find here; https://vimeo.com/706500429/a4bff9e97b
Once you've found the leak and need to apply a patch over it, just watch this video to see how to do so. You'll need the following; Something to clean the area with (this comes in the kit we mention, or you can use acetone / nail varnish remover) A PVC marine adhesive kit A hairdryer or warm climate Service kit that comes with the board (this has the repair patch in that matches your board) Gloves Masking tape and a pencil Something to smooth the patch out with (i.e a wooden spoon) and a weight to apply pressure once gluing is complete. With the kit and instructions in the video above you're ready to repair your board For the purpose of this video we had the glue and patch on the board to show how to do the repair, but we strongly recommend moving this to a safe area on your work bench / table with a protective layer underneath. https://vimeo.com/706498076
If your valve dust cap comes off, It is a good idea to re-attach this to keep your valve free from debris such as grit. To do this, you will need to remove your valve and feed the new string through; you can use any string or thread for this. To remove the valve, you will need the Valve tool from your Repair Kit. When you have removed the valve, rethread the dust cap. A top tip is to make sure that the 'tail' left on the valve end of the string is quite short, so that it does not interfere with the valve screwing back into it's basket.
In the unlikely instance that you need to re glue your Ride board's i-fins back onto the board, we have a helpful "how to" video, that you can watch below. This talks you through the process, and provides a list of what you will need to carry out the repair too.
The majority of our boards are fitted with cargo points on the nose to hold down your all important kit when out on a paddle adventure. In certain situations these can come unglued and may need replacing. You can find the cargo points required on the spares section of our website, and the glue (Loctite 401) is available to purchase online too. You'll also need masking tape, a pencil, some gloves plus something to push the cargo point down onto the board with (like a wooden spoon for example!). Then just follow the instructions in the video and you'll be good to go. https://vimeo.com/706500172
A quick "How To" on rethreading the flat bungees to your board. There is a difference between the single long bungee you have and the two short ones, which is highlighted in this video for you. https://vimeo.com/702755284
You should have a spare fin bolt and nut within your repair kit. If you do need a replacement, we have our very well stocked Red Spares Website where you can find lots of bits and pieces to keep your equipment in top working order.
If you need any assistance with spare parts, please contact our friendly customer service team on team@redequipment.com It would be useful to send some photographs over to help explain the spare items you may need, our team can then help in getting you back out on the water as quickly as possible!
Blue juice works incredibly well at sealing small leaks. If done correctly it gives a long-lasting repair that will get you back out paddling for many more sessions. The key is to make sure you track the fluid along the rail to the repair and get the board up to a high pressure so that it is forced into and through the leak to create a strong seal.
If you find that the board is still leaking after your first attempt, check that you have tightened the valve properly, as sometimes in your haste to get the board inflated you may not tighten this fully. Check out the video here https://vimeo.com/702785238 for a demonstration
Firstly, you need to inflate your board. The more pressure you put in, the more obvious the leak will be, we recommend inflating to around 20psi. Slowly and very carefully work your way around the board, applying soapy water as you go and looking for any air bubbles.
A good place to start is around the inflation valve, then check all along the rails of the board, before searching the top and bottom decks. Once you have found the leak, you can attempt to repair it: - If the leak is around your valve, then you simply need to tighten it up using your valve tool.
Check out our How to tighten your board valve article to find out how. - If there is a small leak, then you should be able to seal this. Email us a video of the leak (with soapy water) on team@redequipment.com and we will let you know what will work for you. - If you would like a professional repair you can always approach a PVC RIB/Boat repairer near you for help.
If you would like our help to diagnose your issue, then reach out to our customer service team on team@redequipment.com. We also have a helpful video showing how to do this here https://vimeo.com/706500429
There are a few ways to straighten your i-fins. The best method is shown in our video linked below : https://vimeo.com/780713244/13c3922999
Below are also some instructions, but you can also do this with a hairdryer, or leaving it out in the sun on a hot day and it does just the same.
- Boil a kettle and leave it for about 5 minutes
- Fill one mixing bowl with the boiled water and another with cold water
- Submerge the bent fin in the hot water bowl and leave it for a minute or so
- Remove it and then correct the bend in the fin with your hands (be careful if the water is still hot)
- Plunge the fin in the cold water to set it back in position 6) Repeat if necessary
Your board should be stored in a cool dry place, out of direct sunlight and either rolled up and stored in the bag, If storing for a long time without use, make sure you ease the tightness of the roll so that there isn't lots of pressure going through the strap into the board, especially near the fin box if you have one of these.
It may also be an idea to store the pump separately if you do have the space for this. If you are hoping to keep your board inflated, we recommend keeping this on a flat surface or upright (not kept on a rack for a long duration) to prevent changes to the shape of the board. If you are not going to use it for a while you should reduce the pressure to below 15psi and keep your board in the cool and dry.
Before you pack your board away though, it is very important that you rinse everything in fresh water (Board/Bag/Paddle/Pump/Leash etc) and allow to dry completely before packing it away.
If you have identified that air is escaping from your valve, rest assured that this should be easy to solve. There are two reasons why this may be happening: a) The valve is removable and it has worked a little loose through use. b) There is something lodged inside your valve, preventing it from closing fully.
A) If the air appears to be coming from the outer part of the valve, you just need to tighten the valve using the valve tool supplied in the repair kit. The tightening techniques below can be helpful: With the board deflated, grab the valve basket through the underside of the board with one hand and use the other hand to tighten. Alternatively, you can place the board on the floor, and kneel either side of the fin box to pull the PVC taught (this will create pressure and push the valve basket onto the floor to help hold this still). The valve can then be tightened. Here is a video where Alex talks you through the process: https://vimeo.com/548022312/d596e8f2e7
B) If the air appears to be coming from the inside of the valve, around the dust cap, It is likely there is some debris inside the valve which needs to be removed. This can be done in one of two ways: Tap down on the centre pin firmly and quickly a few times to dislodge the possible sand/debris. Be careful to look the other way and keep your face away from the airstream, preferably wearing glasses/goggles. If this doesn't work, you may need to remove the valve.Check this video out that explains further: here: https://vimeo.com/703199237
PUMPS FAQ's
The Titan 2 is compact, can be neatly packed away and is very easy to set up. To use your Titan 2 pump, firstly take the handle from the side of the pump and thread it through the top and lay the feet flat on the ground. The pump hose has the same connection both ends, so either end is ok to attach to the pump.
When attaching the hose, line up the grove on the end of the hose nozel with the 12 o'clock position on the pump, push it in with a little force and lock it clock wise to be closed. Make sure the exhaust lever is fully back towards you. As you start pumping, you will reach about 5-6 psi and you will feel air start to exhaust from the side of the pump. This is totally normal.
We recommend full strokes for maximum efficiency when pumping up your board! Once the pumping becomes too difficult and tiring to use, push the lever to the side forward. This means that you're just using the rear chamber of the pump. You can now pump up to 20psi and beyond!
Once you have finished pumping, disconnect the hose, remove the handle and place back onto the side of the pump so this doesn't get lost, switch the exhaust lever back and fold up the feet.
https://youtu.be/WUECGjqMxP8?list=PL417PSCXW7WKQ_x71pLJfhqrGZ-EHMjG_
We suggest the Bravo BTP 12 pump - a decent 12 vault. Also, check out the link for our article on the top electric pumps we recommend: https://red-equipment.co.uk/pages/a-guide-to-electric-pumps-for-inflatable-sups
We supply an adapter with a Schrader valve to help you connect your electric pump. This can be found on our website here. https://red-equipment.co.uk/products/schrader-valve-adaptor
Our Multi Pump Adapters have been designed to help with pumping up your board a little faster or if you need an extra hand with pumping. Our Multi Pump Adapters come fitted with two non return valves. You will need to remove one of these valves in order for the adapter to work.
Place your palm onto the grey section of the adapter and turn this clockwise to unscrew. If this is a little difficult or fiddly, you can use the end of the hose of the pump, connect it up and twist. This will allow you to release the threads - you can then unscrew the rest with your hand.
Once the grey section has been removed, use your fingers to hold onto the black rubber stalk. Pull this out, (the non return valve) you will also see a very small o ring which you need to remove but keep hold of.
Reassemble by replacing just the grey section of the pump re-screwing this back into the adapter. You're then good to go with screwing your adapter into your valve and pumping your board using your Titan and electric pump at the same time.
Sometimes there may be a need to replace the gauge on your Titan 2 pump. This is pretty easy to do as seen in the video above.
Just hold the pump in one hand, and twist the gauge using the palm of your other hand. This will then pop out once unscrewed, leaving the housing ready for the replacement.
Our Titan II Pump is the latest innovation in iSUP pumps. One of the great features about this pump, is that it is designed for disassembly.
Most of the components on our pump can be either maintained or replaced. Below is a video of Alex from our Customer Support team, who explains this a little further.
