COVID-19 Update

We are currently shipping product as usual, however you may experience a slight delay in some delivery times due to the COVID-19 outbreak and additional measures required by couriers. We ship from the UK, so there might be additional delays at present for international deliveries.

Brexit Update

UK orders are unaffected as orders are processed from our headquarters in South Devon. We are still able to provide next working day delivery on order placed before 2pm.

For orders from EU member states if you checkout in your local currency and location (from the country selector) then you will be able to pay duties and taxes at the time of ordering through our international payment solution. We use DHL Express to deliver your orders and have seen no delays in this with Brexit changes so delivery times are as stated n the timetable below.

DELIVERY INFORMATION

All orders over £75 will qualify for FREE SHIPPING. Any orders under £75 will be subject to a £4.95 delivery charge. Your Red Paddle Co order will be delivered to you within 3 WORKING DAYS from the original purchase date.

If you do wish to change or amend your order, please either contact the approved Red Paddle Co store which will be detailed on the order confirmation notification or alternatively, email us on team@redpaddleco.com or call us on 01803 712140.

 

Dispatch

We aim to dispatch all orders on the same working day for orders received before 2pm GMT Monday – Friday.

For orders received after 2pm GMT Monday – Thursday, orders will be dispatched on the next working day.

For orders received after 2pm GMT on a Friday or Public Holiday, orders will be dispatched on the next working day.

 

UK Mainland Deliveries

For orders under the value of £25 we offer the choice of a Royal Mail 2nd class untracked service which is a 2-3 working day delivery from dispatch. This is at a set cost of £3. Please note this is untracked, so we will not be able to locate your parcel if it gets lost in the post.

For orders over the value of £25, delivery is a Tracked Next Day Delivery Service (after dispatch) through DPD at a set cost of £4.95. DPD delivers Monday – Friday as standard (Next working day delivery does  not include Saturday  as a delivery day).

In summary – if you place your order before 2pm Monday-Thursday, you can expect to receive your parcel the next day. Orders placed before 2pm Friday will be delivered on the Monday. Orders placed after 2pm on a Friday or over the weekend will be dispatched on the Monday and delivered on the Tuesday (assuming no bank holidays).

For orders over £75 in value, we provide DPD Next Day Delivery free of charge.

We encourage you to provide your mobile number when you check out, so you can receive notifications from DPD and make changes to your delivery, your number will not be used for anything else.

 


 

 

 

International Deliveries 

We Ship globally. 

For International deliveries we use DHL Express as we think they provide the best customer service globally and quickest delivery times. 

The cost of your shipping will depend on your location and what you order, and will be calculated as part of the check-out process. Same day dispatch will be dependent on the size of your order and customs requirements for your country. 

If applicable, you can choose to pay import duties & taxes at check out for a guaranteed price.

We encourage you to provide your mobile number when you check out, so you can receive notifications from DHL and make changes to your delivery, your number will not be used for anything else.

International Delivery Times & Rates for DHL Express: 

Due to their large size, boards are excluded from being shipped internationally. Coolbags also due to their size will incur higher shipping rates to the high cost of shipping. 

For USA orders over $130 in value, we provide DHL delivery free of charge.

For Canadian orders over  $175 in value, we provide DHL delivery free of charge.

 

Delivery Time 

Cost of orders up to 10 kg 

Medium Coolbag or orders over 10kg  

Large Coolbag or orders over 17 kg  

Germany 

2-3 working days 

 

£10-£12 

£15-£17 

£20-£25 

France 

2-3 working days 

 

£10-£12 

£15-£17 

£20-£25 

USA  

2-5 working days 

$10 or free of charge for orders over $130

Free of charge for orders over $130*

Free of charge for orders over $130*

Canada 

2-5 working days 

$10 or free of charge for orders over $175

Free of charge for orders over $175*

Free of charge for orders over $175*

Channel Islands 

2 working days 

 

£10 

£15 

£20 

Rest of Mainland Europe 

1-3 working days 

 

£10-£15 

£15-£17 

£20- £30 

Australia 

3-4 working days 

$20 

$20

$20

Rest of World 

2-5 working days 

£12-£25 

£17 - £50 

£20- £90 

**Unfortunately at this time we are not able to accept orders from customers in the USA or Canada for the Air-Belt PFD** 

We have a maximum order weight. If you are not able to place a very large order please contact us to discuss delivery.

Customs and Import Fees 

As all orders are shipped directly from the UK, you may be susceptible to customs fees depending on the threshold for your country. 

You as the customer,  are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these fees is necessary to release your order from customs. 

You can choose to pay import duties and taxes at checkout for a guaranteed price.

 

IMPORT DUTY THRESHOLD (under this amount, customs fees will not be charged)

USA

$800 USD

Canada

$20 CAD

Australia

$1,000 AUD

New Zealand

$400 NZD

Japan

¥16,666 JPY

 

We have no control over customs and import tax, but if you have a question please contact us and we will try to help you. 

If you choose to refuse the customs fee and the parcel is returned, a shipping & handling fee may be deducted from your refund.  

If you have any questions, please feel free to Contact Us